Shipping policy
Shipping Policy
Thank you for placing an order with LEVSHASSISTANT . Here are the terms and conditions of our shipping policy. Please read them carefully before making a purchase.
Shipping and processing times
We process all orders within the next business days after the order is placed. Please note that we don’t ship or deliver orders on holidays or weekends.
In the event of a high order volume, your order might be delayed two (2) working days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.
Pre-orders
Some items in our store may be offered as pre-orders. Pre-orders require additional processing time compared to in-stock items.
The estimated fulfillment timeframe for pre-orders is up to 30 days from the purchase date. The exact shipping estimate will always be provided on the product page at the time of order.
If there are any significant changes to the estimated shipping date, we will notify customers using the contact details provided at checkout. Customers may request a cancellation if they do not wish to wait for the updated shipping date.
International shipping costs and estimates
We also offer international shipping. We currently ship to these countries:
- Mexico
- Canada
Additionally, international orders may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. LEVSHASSISTANT isn’t responsible for these charges—any incurred charges will be the customer’s responsibility.
How can I track my order status?
You can visit this link with your order number to check the status of your delivery:
- For UPS: https://www.ups.com/track?loc=en_US&requester=ST/
- For USPS: https://tools.usps.com/go/TrackConfirmAction_input
You’ll also receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.
If you haven’t gotten your order in more than 14 business days, please contact us at levshausa24@gmail.com. We’ll look into it for you!
Returns and refunds policy
We offer a "No-Questions-Asked" return policy that applies for seven days after your order is delivered. Returned items must be in brand-new condition, and customers are responsible for return shipping.
In the case of lost orders or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping.
For any return or exchange inquiries, please email us ASAP at levshausa24@gmail.com. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.
To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page at: