Shipping policy

Last updated: September 8, 2026

SHIPPING POLICY

ORDER PROCESSING

Orders are generally processed within 2–3 business days after payment is successfully completed.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

Processing times may occasionally be longer during periods of high order volume, special promotions, product launches, events, carrier disruptions, or other circumstances outside our reasonable control.

Processing time is separate from carrier transit time unless specifically stated otherwise.

If a significant delay affects your order, LEVSHAssistant may contact you using the email address or phone number provided with the order.

PRE-ORDERS

Certain products may occasionally be offered for pre-order.

Estimated availability or fulfillment information for a pre-order will be displayed on the applicable product page or otherwise communicated at the time of purchase.

Pre-order dates are estimates and may change because of manufacturing, transportation, customs, carrier, or other delays.

If a material delay occurs, LEVSHAssistant may provide updated information and any applicable options to affected customers.

SHIPPING OPTIONS & DELIVERY ESTIMATES

Available shipping methods, prices, and estimated delivery times are calculated based on the destination, package, product, and available carrier services and are displayed at checkout before payment.

Depending on the destination, customers may be offered economy, standard, expedited, express, or other shipping services.

Lower-cost shipping options generally have longer estimated transit times, while expedited and express services generally provide faster delivery.

Customers are responsible for reviewing the selected shipping method and estimated delivery time before completing checkout.

Delivery estimates are provided by the applicable carrier and are not guaranteed.

Actual delivery times may be affected by carrier operations, weather, holidays, customs clearance, address issues, local delivery conditions, or other circumstances outside LEVSHAssistant’s reasonable control.

U.S. SHIPPING

For orders shipped within the United States, available carrier services, shipping prices, and estimated delivery times are displayed at checkout.

Once an order has shipped, tracking information will generally be provided by email.

Tracking information may take approximately 24–48 hours after shipment to begin showing movement or detailed carrier updates.

PUERTO RICO & OTHER U.S. TERRITORIES

Orders to Puerto Rico and other U.S. territories may have different carrier services, shipping rates, delivery times, tax treatment, or other local requirements compared with shipments within the continental United States.

Any taxes or charges collected by LEVSHAssistant will be displayed at checkout where applicable.

If a local tax, government charge, carrier fee, or other destination-related charge is not collected by LEVSHAssistant at checkout, the customer or recipient may be responsible for paying the applicable amount directly where required.

LEVSHAssistant does not control charges independently assessed by local authorities or carriers.

INTERNATIONAL SHIPPING

LEVSHAssistant ships internationally only to destinations and through shipping services made available at checkout.

Available international shipping methods, prices, estimated delivery times, and, where applicable, information regarding duties and taxes are displayed at checkout before payment.

Some international shipping services may include prepaid duties and taxes, while others may require the recipient to pay applicable import duties, taxes, customs charges, or carrier fees separately before or upon delivery.

International delivery estimates may be affected by customs clearance, local government requirements, carrier procedures, holidays, address issues, or other circumstances outside LEVSHAssistant’s reasonable control.

Customers are responsible for reviewing the selected shipping method and any information regarding duties, taxes, and import charges displayed at checkout before completing the purchase.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to import duties, import taxes, customs clearance charges, brokerage fees, carrier fees, and other charges imposed by the destination country, customs authority, government authority, or carrier.

If duties, taxes, or other import charges are shown as included, collected, or prepaid at checkout, they are included in the amount paid as part of the order.

If duties, taxes, or other import charges are NOT shown as included or prepaid at checkout, they are the responsibility of the recipient and may be collected separately by the applicable customs authority, government authority, or carrier before or upon delivery.

LEVSHAssistant does not pay import duties, taxes, brokerage fees, customs clearance fees, carrier fees, or other destination-related charges on the customer’s behalf after shipment unless those amounts were specifically collected or prepaid as part of the order.

Customs rules, import requirements, tax rates, duties, and carrier fees vary by destination and may change without notice.

LEVSHAssistant does not determine or control charges independently assessed by customs authorities, local governments, or carriers.

Customs clearance may also affect delivery time.

Nothing in this policy changes any tax collection, reporting, or remittance obligation that applicable law requires LEVSHAssistant to fulfill.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection law.

REFUSED, UNCLAIMED OR UNDELIVERABLE INTERNATIONAL SHIPMENTS

If a recipient refuses or fails to claim an international shipment, fails to complete required customs clearance, fails to provide information reasonably required by a customs authority or carrier for customs clearance or delivery, or refuses or fails to pay applicable duties, taxes, brokerage fees, carrier fees, or other destination-related charges that were not prepaid at checkout, the shipment may be returned to LEVSHAssistant, held by the carrier, treated as abandoned, or otherwise handled in accordance with applicable law and the carrier’s procedures.

If the shipment is returned to LEVSHAssistant, any refund for the merchandise will be determined after the returned shipment has been received and inspected.

To the extent permitted by applicable law, actual costs incurred because of a refused, unclaimed, undeliverable, or customs-related return may be deducted from any refund otherwise due to the customer, including, where applicable:

  • original shipping charges;

  • return shipping charges;

  • import duties or taxes charged to LEVSHAssistant;

  • customs clearance or brokerage fees;

  • carrier handling, storage, processing, or other carrier fees; and

  • other reasonable costs directly associated with the return or disposition of the shipment.

If a shipment cannot reasonably be returned, is treated as abandoned, or is disposed of by the carrier in accordance with applicable law and the carrier’s procedures, any refund will be determined after accounting for the actual costs and losses incurred by LEVSHAssistant, to the extent permitted by applicable law.

Original shipping charges and destination-related charges are generally non-refundable unless the issue resulted from an error by LEVSHAssistant or applicable law requires otherwise.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible at levshausa24@gmail.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

LEVSHAssistant is not responsible for delays, failed delivery, or additional carrier charges caused by an incorrect or incomplete address provided by the customer.

If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

ORDER TRACKING

Once your order has shipped, tracking information will generally be sent to the email address associated with the order.

Carrier tracking may take up to approximately 24–48 hours to update after the shipment has been processed.

If tracking does not update for an extended period or indicates a delivery problem, please contact us at:

levshausa24@gmail.com

DELIVERY DELAYS

Carrier delivery dates and transit times are estimates.

LEVSHAssistant cannot guarantee a particular delivery date unless such a guarantee is expressly provided in writing.

Delivery may be delayed because of weather, carrier disruptions, peak shipping periods, holidays, customs clearance, local delivery conditions, incorrect address information, government action, or other circumstances outside our reasonable control.

We will provide reasonable assistance when a shipment experiences an unusual delay, but carrier delays do not automatically qualify an order for a refund.

LOST, DAMAGED OR DELIVERY-ISSUE SHIPMENTS

If your order arrives damaged, appears to be lost, or tracking indicates a delivery problem, please contact us as soon as possible at:

levshausa24@gmail.com

We may request photographs of:

  • the shipping box or packaging;

  • the shipping label;

  • the damaged product;

  • damaged internal packaging; or

  • other information reasonably necessary to investigate the shipment.

We may also work with the applicable carrier to investigate the shipment or submit a carrier claim.

Depending on the circumstances and the outcome of the investigation, an appropriate resolution may include replacement, reshipment, refund, replacement parts, or another suitable remedy.

DELIVERED BUT NOT RECEIVED

If carrier tracking shows that a shipment was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building management, mailroom, parcel lockers, or other locations where the carrier may have left the package.

You should also contact the carrier when appropriate.

Please contact LEVSHAssistant promptly if the package still cannot be located so that we can review the available tracking information and determine what additional steps may be available.

A carrier delivery scan does not by itself prevent us from reviewing a reported delivery problem.

RETURNS & REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

For international orders, original shipping charges, import duties, taxes, customs charges, brokerage fees, carrier fees, and other destination-related charges are generally non-refundable unless the issue resulted from an error by LEVSHAssistant or applicable law requires otherwise.

Please review our Return & Refund Policy for complete return and refund terms.

CONTACT US

For questions regarding shipping, tracking, delivery, customs, or an existing order, please contact:

LEVSHAssistant
Email: levshausa24@gmail.com