Shipping Policy

Thank you for placing an order with LEVSHASSISTANT. Please review our shipping policy carefully before making a purchase.

Order Processing Times

We usually process orders within 1–2 business days after the order is placed.

Orders are not processed or shipped on weekends or holidays. During periods of high order volume, carrier delays, or other circumstances outside of our control, processing may take longer.

If there is a significant delay in shipping your order, we will contact you using the email address or phone number provided at checkout.

Pre-Orders

Some items in our store may be offered as pre-orders. Pre-orders require additional processing and fulfillment time compared to in-stock items.

The estimated fulfillment timeframe for pre-orders may be up to 30 days from the purchase date, unless a different estimate is stated on the product page.

If there are any significant changes to the estimated shipping date, we will notify you using the contact information provided at checkout. If you do not wish to wait for the updated shipping date, you may request to cancel the order before it has shipped.

Domestic Shipping

Shipping options, estimated delivery times, and shipping costs for U.S. orders are shown at checkout.

Delivery times are estimates and may vary depending on the carrier, destination address, weather conditions, holidays, carrier delays, or other circumstances outside of our control.

Once your order has shipped, you will receive an email notification with a tracking number. Tracking information may take up to 24–48 hours to update in the carrier’s system.

International Shipping

We offer international shipping to selected destinations available at checkout.

International shipping costs are calculated automatically at checkout and may vary depending on the destination country, delivery address, package weight and dimensions, available carrier services, and selected shipping method.

For some international orders, import duties, taxes, customs fees, and other import-related charges may be calculated and prepaid at checkout. If duties, taxes, or import fees are shown as included or prepaid at checkout, they are included in the total cost of your order, and additional import charges should not be due upon delivery.

If duties, taxes, or import fees are not shown as included or prepaid at checkout, the customer is responsible for any applicable import duties, taxes, customs fees, brokerage fees, or other import-related charges that may be assessed upon delivery.

International delivery times are estimates only. Delays may occur due to customs processing, carrier delays, holidays, or other circumstances outside of our control.

If shipping to your selected country or region is not available, or if your order cannot be properly processed by an international carrier, we may contact you for additional information or cancel the order and issue a refund.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number.

You can use the tracking number provided in the shipping confirmation email to track your order through the carrier’s website. In some cases, tracking information may take up to 24–48 hours to update.

If your order has not arrived within the expected delivery timeframe, or if your tracking information is not updating, please contact us at levshausa24@gmail.com and we will look into it.

Lost, Damaged, or Delivery Issue Shipments

If your package is damaged during delivery, lost by the carrier, or if the tracking information shows a delivery issue, please contact us as soon as possible at levshausa24@gmail.com.

We may request photos of the packaging, photos of the item, tracking information, or other details needed to review the issue with the carrier.

If the issue is confirmed, we will provide the appropriate next steps, which may include a replacement, reshipment, refund, or other resolution depending on the situation.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return Policy.

For international orders, original shipping charges, import duties, taxes, customs fees, brokerage fees, and other international charges are non-refundable unless the item was damaged, defective, incorrect, or the issue was caused by our error.

For any return or exchange questions, please contact us at levshausa24@gmail.com.