Last updated: September 8, 2026

RETURN & REFUND POLICY

RETURNS OF PHYSICAL PRODUCTS

LEVSHAssistant offers a 30-day return period for eligible physical products. You have 30 days from the date your order is delivered to request a return.

Event tickets, masterclasses, classes, workshops, seminars, educational events, and other event-related purchases are subject to the separate Event Tickets & Events section below and are not covered by the standard 30-day return policy for physical products.

To request a return, please contact us at levshausa24@gmail.com before sending the product back.

Once your return request has been reviewed, we will provide the applicable return instructions and, where applicable, a return shipping label.

Products sent back without first requesting a return may not be accepted.

Proof of purchase may be required.

RETURN CONDITION

To be eligible for a return, the product must be returned in substantially the same condition in which it was received and must include all components, accessories, manuals, and other materials originally supplied with the product.

Opening the product packaging solely to inspect the product does not automatically make the item ineligible for return.

Products showing signs of use beyond reasonable inspection, damage, alteration, excessive wear, missing parts or accessories, improper handling, or other conditions that materially reduce the product’s value may be refused for return or the refund may be reduced to reflect the loss in value, to the extent permitted by applicable law.

Original packaging should be used whenever available.

If the original packaging is no longer available, the product must be securely packed in a suitable protective box or packaging with sufficient protective material so that the product cannot move or become damaged during return shipping.

LEVSHAssistant is not responsible for damage caused by inadequate return packaging.

RETURN SHIPPING

For eligible returns requested for personal reasons, including a change of mind, ordering the wrong product, or no longer wanting the product, the customer is generally responsible for return shipping costs unless otherwise stated by LEVSHAssistant.

If a return is approved because the product was defective, damaged upon arrival, incorrect, or the issue resulted from an error by LEVSHAssistant, we will provide appropriate return or replacement instructions and may provide a prepaid return shipping label where applicable.

Any return shipping instructions provided by LEVSHAssistant must be followed to ensure proper processing of the return.

DAMAGES, DEFECTS & ORDER ISSUES

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, incomplete, or there is another problem with your order, please contact us as soon as possible at:

levshausa24@gmail.com

To evaluate the issue, we may request photographs, videos, a description of the problem, photographs of the packaging, the shipping label, serial or identifying information, or other information reasonably necessary to review the claim.

Opening or reasonably testing a product in order to identify a defect does not automatically make the product ineligible for a defect or warranty claim.

After reviewing the information provided, LEVSHAssistant will determine the appropriate resolution based on the circumstances.

Depending on the issue, the resolution may include repair, replacement, replacement parts, refund, or another appropriate remedy.

WARRANTY CLAIMS

Products covered by a LEVSHAssistant warranty may be eligible for repair, replacement, or another warranty remedy when a manufacturing defect or covered malfunction occurs during the applicable warranty period.

Warranty coverage does not apply to damage or malfunction resulting from misuse, improper handling, drops, impacts, accidents, liquid exposure, unauthorized repairs, modifications, use contrary to product instructions, improper electrical equipment or chargers, normal wear and tear, cosmetic damage that does not affect functionality, or other circumstances outside the applicable warranty coverage.

LEVSHAssistant may request photographs, videos, troubleshooting steps, serial numbers, return of the product, or other reasonable information necessary to evaluate a warranty claim.

If a warranty claim is approved, LEVSHAssistant will provide the applicable repair, replacement, return, or shipping instructions.

Any product-specific warranty terms published by LEVSHAssistant also apply.

NON-RETURNABLE ITEMS

Certain products or purchases may not be eligible for return, including:

• custom or special-order products;

• personalized products;

• gift cards;

• products clearly identified as Final Sale before purchase;

• products that cannot reasonably be accepted for return because of their condition;

• other products specifically identified as non-returnable before purchase.

A product will not automatically become non-returnable merely because the customer opened the packaging to reasonably inspect it.

However, LEVSHAssistant may refuse a return or reduce the refund, to the extent permitted by applicable law, when a product has been materially used, damaged, altered, improperly handled, is missing components or accessories, or has otherwise lost value because of the customer’s handling after delivery.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

EVENT TICKETS & EVENTS

FINAL SALE

All purchases of event tickets, masterclasses, classes, workshops, seminars, educational events, special experiences, and other event-related admission are final and non-refundable, except where otherwise required by applicable law or as specifically provided in this policy.

Event-related purchases are not eligible for LEVSHAssistant’s standard 30-day return policy for physical products.

TICKET TRANSFERS

Some event tickets may be transferable to another attendee.

Transfer availability, deadlines, procedures, and restrictions may vary by event.

Where transfers are permitted, the purchaser or attendee may be required to update the attendee’s name, email address, registration information, or other required details before the event.

A ticket transfer does not entitle the original purchaser to a refund.

Certain tickets, admission levels, packages, special experiences, or event benefits may have additional transfer restrictions. Any applicable restrictions will be disclosed on the applicable event page, ticket page, registration page, confirmation communication, or other event materials.

NO-SHOWS & PERSONAL CIRCUMSTANCES

Refunds, credits, or exchanges will not normally be provided when an attendee is unable to attend because of personal circumstances, scheduling conflicts, illness, transportation problems, travel disruptions, changes of plans, or similar circumstances, except where otherwise required by applicable law.

No refund or credit will normally be provided if an attendee fails to attend, arrives late, leaves early, or participates in only part of an event.

EVENT CANCELLATION BY LEVSHAssistant

If LEVSHAssistant cancels an event and the event is not rescheduled, purchasers of affected event tickets will be eligible for a refund of the amount paid for the applicable event ticket, unless another remedy is agreed to or applicable law requires otherwise.

Approved refunds will be issued to the original payment method.

The time required for the refunded amount to appear in the purchaser’s account depends on the bank, credit card issuer, payment provider, or other financial institution.

EVENT RESCHEDULING OR POSTPONEMENT

If an event is postponed or rescheduled, existing tickets will generally remain valid for the rescheduled event.

LEVSHAssistant will provide affected ticket holders with information regarding the new date and any options that apply to the specific event.

Any refund, credit, transfer, or other option offered in connection with a rescheduled or postponed event will be communicated to affected ticket holders.

CHANGES TO EVENT DETAILS

Event schedules, start and end times, locations, program content, demonstrations, activities, educators, instructors, speakers, presenters, participating professionals, or other event details may change when reasonably necessary.

Reasonable changes to an event schedule, program, speakers, activities, or other details do not automatically entitle the purchaser to a refund.

If LEVSHAssistant determines that a material change substantially affects the event, affected ticket holders will be informed of any applicable options.

TRAVEL & PERSONAL EXPENSES

LEVSHAssistant is not responsible for personal or travel-related expenses incurred in connection with attending an event.

These expenses may include airfare, hotel or other accommodation, ground transportation, parking, visa or immigration expenses, meals not expressly included with the ticket, childcare, lost wages, or other personal expenses.

Unless otherwise required by applicable law, any refund issued because LEVSHAssistant cancels an event applies only to the amount paid for the applicable event ticket and does not include reimbursement for travel or other personal expenses.

TICKET ACCESS & USE

Tickets are valid only for the event, date or dates, admission level, benefits, and access described for the applicable ticket at the time of purchase.

Different events may offer different admission levels, schedules, activities, products, meals, educational sessions, special experiences, or other benefits.

Tickets may not be duplicated, reproduced, fraudulently obtained, or improperly used.

LEVSHAssistant reserves the right to refuse admission or invalidate a ticket that has been duplicated, fraudulently obtained, transferred in violation of applicable event terms, or otherwise improperly used, subject to applicable law.

EVENT-SPECIFIC TERMS

Individual events may have additional rules or conditions regarding admission, attendance requirements, ticket transfers, age requirements, professional eligibility, equipment, materials, multi-day access, special experiences, schedules, registration requirements, or other event-specific matters.

Any such conditions may be disclosed on the applicable event page, ticket page, registration page, checkout, confirmation email, or other event materials.

Those event-specific conditions apply in addition to this Return & Refund Policy.

For questions regarding an event ticket, attendee registration, or a permitted ticket transfer, please contact:

levshausa24@gmail.com

EXCHANGES

For eligible physical products, the fastest way to receive a different product is generally to complete an approved return of the original product and place a separate order for the new product.

In some circumstances, LEVSHAssistant may provide a direct replacement or exchange when a product was damaged, defective, incorrect, or when the issue resulted from our error.

Event tickets and event-related purchases are governed by the Event Tickets & Events section above and are not subject to the standard physical-product exchange policy.

REFUNDS

Once an eligible returned physical product has been received and inspected, LEVSHAssistant will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued by LEVSHAssistant.

Original shipping charges are generally non-refundable for returns made for personal reasons, including a change of mind or ordering the wrong product.

If the return resulted from a defective, damaged, or incorrect product, or another error by LEVSHAssistant, applicable shipping charges may also be refunded or otherwise addressed as part of the resolution.

If a returned product has been materially used, damaged, altered, is incomplete, or has otherwise lost value because of handling beyond what is reasonably necessary to inspect the product, LEVSHAssistant may refuse the return or make an appropriate deduction from the refund to the extent permitted by applicable law.

Event-ticket refunds, where applicable, are governed by the Event Tickets & Events section above.

INTERNATIONAL RETURNS

International returns may involve additional shipping costs, customs procedures, import duties, taxes, customs clearance charges, brokerage fees, carrier fees, storage fees, or other government- or carrier-related charges.

For an international return requested for personal reasons, including a change of mind, ordering the wrong product, or no longer wanting the product, the customer is generally responsible for applicable return shipping costs, subject to any rights provided by applicable law.

Original shipping charges, import duties, taxes, customs charges, brokerage fees, carrier fees, and other government- or carrier-imposed charges are generally non-refundable unless the issue resulted from an error by LEVSHAssistant or applicable law requires otherwise.

REFUSED, UNCLAIMED OR CUSTOMS-RELATED RETURNS

If a recipient refuses or fails to claim an international shipment, fails to complete required customs clearance, fails to provide information reasonably required by a customs authority or carrier for customs clearance or delivery, or refuses or fails to pay applicable duties, taxes, brokerage fees, carrier fees, or other destination-related charges that were not prepaid at checkout, the shipment may be returned to LEVSHAssistant, held by the carrier, treated as abandoned, or otherwise handled in accordance with applicable law and the carrier’s procedures.

If the shipment is returned to LEVSHAssistant, any refund for the merchandise will be determined after the returned shipment has been received and inspected.

To the extent permitted by applicable law, actual costs incurred because of a refused, unclaimed, undeliverable, or customs-related return may be deducted from any refund otherwise due to the customer, including, where applicable:

• original shipping charges;

• return shipping charges;

• import duties or taxes charged to LEVSHAssistant;

• customs clearance or brokerage fees;

• carrier handling, storage, processing, or other carrier fees; and

• other reasonable costs directly associated with the return or disposition of the shipment.

If a shipment cannot reasonably be returned, is treated as abandoned, or is disposed of by the carrier in accordance with applicable law and the carrier’s procedures, any refund will be determined after accounting for the actual costs and losses incurred by LEVSHAssistant, to the extent permitted by applicable law.

These provisions do not apply to the extent that the return, refusal, customs issue, or delivery failure resulted from an error by LEVSHAssistant.

Nothing in this section limits any mandatory refund, cancellation, warranty, or consumer rights available under applicable law.

If LEVSHAssistant sends an approved international warranty replacement, we will identify the shipment as a warranty replacement where appropriate and reasonably possible.

Customs, tax, and import requirements vary by destination and are determined by the applicable authorities and carriers.

If unexpected import charges are assessed on an approved warranty replacement, please contact us at levshausa24@gmail.com before paying the charge so that we can review the situation.

CONTACT US

For questions regarding returns, refunds, exchanges, warranty claims, event tickets, or this policy, please contact:

LEVSHAssistant
Email: levshausa24@gmail.com